TABLE OF CONTENTS

PART 1 : REFERENCE GUIDE

• Preamble
• Glossary
• Introduction
• Training module
• Conclusion

• Needs and expectations of people with disabilities
• Statements and recommendations of disabled users
• How to respond to the needs of people with disabilities?
• How to get the correct information
• How to match the environment with the needs of people with disabilities?

CONCLUSION

BIBLIOGRAPHY - EXISTING TRAINING TOOLS