conclusion Table of contents

BIBLIOGRAPHY - Existing training tools


The tools already existing to provide a quick reference for professionals looking for a solution to practical cases are mainly manuals, published in many European countries on the initiative of NGOs, Organisations of/for Disabled People, National Tourist Boards:

Accessibility in the tourism environment - Accessible Architecture, XABIER GARCÍA-MILÀ LLOVERAS, Course on accessible tourism of the "Real Patronato de Prevención y de Atención a personas con minusvalía" organized by Alpe, Spain, 1998

Accessibility in the tourism environment - Urban and natural environment, mobility and transport for Universal Tourism, JOSÉ ANTONIO JUNCÀ UBIERNA, Course on accessible tourism of the "Real Patronato de Prevención y de Atención a personas con minusvalía" organized by Alpe, Spain, 1998

Accueil du public handicapé, ITAC, Toulon 1997

Accueil et Accessibilité - Guide d'information à usage des professionnels du tourisme, CATHERINE BACHELIER, VÉRONIQUE CLAUDE, FRÉDÉRIC DUMEZ, Cellule de Coordination Nationale "Tourisme et Handicaps", France, avril 1999

Adequate treatment to clients with reduced mobility, JOSÉ FÉLIZ SANZ JUEZ, Course on accessible tourism of the "Real Patronato de Prevención y de Atención a personas con minusvalía" organized by Alpe, Spain, 1998

Análisis Comparado de las Normas Autonómicas y Estatal de Accesibilidad, Real Patronato de Prevención y de Atención a Personas con Minusvalía, Spain, 1998

Aventuras de Tita y Oli - video tape, Alpe Turismo para Todos, Spain, 1996

Benvenuto tra noi !, Provincia di Brescia Assessorato al Turismo, Italie

Curso Básico sobre Accesibilidad al Medio Físico, Real Patronato de Prevención y de Atención a Personas con Minusvalía, Spain, 1996

Disability Awareness Training - Information Pack, London Transport - Unit for Disabled Passengers, London 1996

European Concept for Accessibility, CCPT, MAARTEN WIJK, EGM onderzoek bv, The Netherlands, March 1996

Formation pour enquêteurs en accessibilité - Hôtels, restaurants, maisons de vacances, Info-Handicap, Luxembourg, Mars 1998

L'accessibilité des lieux d'accueil touristique aux personnes à mobilité réduite, ANDREAS CHRISTODOULIDES, C.E.P. de la Cepière, Toulouse, France, 1998

Making Europe Accessible for Tourists with Disabilities - Handbook for the Tourism Industry, European Commission, DG XXIII - Tourism Unit, Luxembourg, 1996

Manual de Accesibilidad a hoteles para personas con movilidad reducida, Real Patronato de Prevención y de Atención a Personas con Minusvalía, en colaboración con la Secretaría de Estado de Comercio, Turismo y de la Pequeña y Mediana Empresa, Spain, 1997

Millennium Access Guide 2000, Disabled Peoples' International, UK, 1998

Non cosi ma...cosi. Per un miglior contatto con i ciechi, UNIONE ITALIANA DEI CIECHI, Edito a cura della Presidenza dell'U.I.C., Roma

Organisation of accessible tourism activities, JOSÉ FÉLIZ SANZ JUEZ, Course on accessible tourism of the "Real Patronato de Prevención y de Atención a personas con minusvalía" organized by Alpe, Spain, 1998

Progettare per tutti senza Barriere, FABRIZIO VESCOVO - a cura di, collaborazione di Tommaso Empler, Daniela Orlandi, Silvia Sargenti, Maggioli Editore, Rimini 1997

Qualità nell'accoglienza turistica di clienti con bisogni speciali, Presidenza del Consiglio dei Ministri - Dipartimento del Turismo/Dipartimento degli Affari Sociali, Maggio 1998

Tourism for All, NIEVES SANCHIZ PONS, Alpe, Spain 1998

Tourism for All - Providing Accessible Accommodation, JOHN H. PENTON, The Holiday Care Service - The English Tourist Board, UK, 1990

Tourism for All - Providing service for all - The training Guide, MAUNDY TODD, CAROL TOMLINSON, MARY BAKER, The National Tourist Boards of England, Scotland, Wales and Northern Ireland, Edinburgh 1997

Vivere nello stesso mondo. Istruzioni per l'uso, Comune di Venezia Assessorato alle Politiche Sociali e Informahandicap a cura di AIAS Venezia - Venezia, 1996

Welcome without barriers - video tape, Fondation Nestlé Pro Gastronomia, Switzerland, 1996